How MRME Solutions handles your data

1. Data we collect

• Contact details submitted via forms (name, company, email, phone, enquiry details).
• Business context provided in free-text fields (project scope, device counts, requirements).
• Website analytics such as IP address, browser type, and pages visited (aggregated and anonymised where possible).
• Communication records from emails, calls, and collaboration tools.

2. How we use data

• Respond to enquiries, schedule consultations, and provide proposals.
• Deliver services, manage contracts, and provide support.
• Send newsletters or updates (only with consent and with an opt-out option).
• Improve our website, offerings, and security posture through aggregated insights.

3. Legal basis

• We rely on one or more of the following legal bases: legitimate interest in running and improving our consultancy services, performance of a contract or steps prior to entering one, and consent for marketing communications.

4. Sharing and processors

All processors are bound by confidentiality and data processing agreements. We only share personal data with trusted processors who assist with:

• CRM and marketing automation platforms.
• Website analytics providers.
• Cloud hosting and productivity suites.

5. Cookies

• Our website uses essential cookies for functionality and optional analytics cookies to understand usage patterns. You can disable non-essential cookies via your browser settings. For detailed cookie information, contact us at privacy@mrmesolutions.co.uk.

6. Data retention

• Contact form submissions and communications are retained for up to 24 months from the last interaction or as required to meet contractual or legal obligations. We securely delete or anonymise data when it is no longer needed.

7. Security

• We employ secure hosting, role-based access, encryption in transit, and regular reviews of our security controls to protect personal data.

8. Your rights

To exercise any rights, email privacy@mrmesolutions.co.uk. Under applicable data protection laws (including UK GDPR), you have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to our processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

9. Updates

• We may update this policy to reflect legal, technical, or business changes. We will revise the “Last updated” date below and notify clients of material updates.
• Last updated: 14 November 2025.